Casual Elegance- Full frontal Water Curls

Thank you for shopping with us. We value your satisfaction and trust in our products. If you are not completely satisfied with your purchase, we're here to help.

Returns:  

- You have 10 business working days from the date of purchase to return an item.  

- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.  

- Proof of purchase is required for all returns.

Refunds:

- Once we receive your item, we will inspect it and notify you of the status of your refund.  

- If your return is approved, we will initiate a refund to your original method of payment.  

- You will receive the credit within 5 business working days, depending on your card issuer's policies.

Exchanges: 

- If your item is defective or damaged, we are happy to exchange it for the same item.  

- Please contact us within 7 business working days of receiving your product to initiate an exchange.

Shipping:

- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.  

- If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

- If you have any questions on how to return your item or about our refund policy, please contact us.

We strive to ensure you are satisfied with your purchase but understand that sometimes returns are necessary. Our policy is designed to support a straightforward and fair process for handling returns and refunds.

Thank you for choosing us for your beauty needs. We are committed to delivering our quality products to you in a timely and efficient manner. Here’s what you need to know about our shipping policy:

Processing Time:

  •    Orders are typically processed within 1-3 business days. Processing time does not include weekends or holidays.

Shipping Methods and Delivery Times:

•    We offer several shipping options to meet your needs, including standard and expedited shipping. Delivery times vary based on the shipping method selected and your location.

 •    Standard Shipping: 4-7 business days after processing.

 •    Expedited Shipping: 3-5 business days after processing.

Shipping Costs:

 •    Shipping costs are calculated based on the shipping method chosen.

  •    Free standard shipping may be offered on orders over a certain amount, as specified on our website.

Tracking:

 •    Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package’s journey to your doorstep.

Delivery Issues:

•    If you experience any issues with your delivery, such as a missing or damaged package, please contact us immediately so we can assist you.

Contact Us:

 •    For any questions or concerns regarding shipping, please contact our customer service team.

We are dedicated to ensuring that your order arrives safely and on time. Our shipping policy is designed to provide you with various options and transparency throughout the shipping process.