STORE POLICY

Customer Care Store Policy for Jay Couture

Welcome to Jay Couture!

Our commitment to exceptional customer care is at the heart of everything we do. We believe in not just meeting but exceeding your expectations with every purchase. Below are our promises to you:

Product Quality and Authenticity

• We guarantee that all products, including our premium human hair wigs and extensions, are of the highest quality and authenticity.

• Should you have any concerns about the product you receive, please contact us immediately.

Shipping and Delivery

• We strive to process orders quickly and efficiently, with most orders shipped within 3-7 business days.

• Delivery times vary based on shipping method selected and your location. For more detailed information, please refer to our Shipping Policy.

Returns and Exchanges

• If you’re not completely satisfied with your purchase, you may return or exchange it in accordance with our Returns Policy. Items must be returned in their original condition within 10 days of receipt.

• Please note that some items may be subject to a restocking fee.

Customer Support

• Our customer support team is here to assist you with any inquiries or issues. Contact us via email or phone for prompt assistance.

• Feedback is always welcome as it helps us improve our services.

Privacy and Security

• We respect your privacy and are committed to protecting your personal information. For details on how we collect, use, and safeguard your data, please review our Privacy Policy.

• Secure online shopping is our priority. Transactions are encrypted for your protection.

Updates and Notifications

• Stay informed about your order status, new arrivals, and exclusive offers by opting into our notifications.

Feedback and Suggestions

• Your feedback is invaluable to us. Share your shopping experience and suggestions to help us serve you better.

Contact Us

• For further assistance, please reach out to our Customer Care team. We’re here to help make your Jay Couture experience exceptional.

Thank you for choosing Jay Couture – where trends align,with elegance in every style.

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments